After ordering online, you will receive an email confirmation from Creative Queen Bees containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.
Delivery of Limited Edition Art Prints
Unframed and unframed prints are ordered from date of purchase. For all all unframed prints we will attempt to send your goods via Australia Post within 10 – 14 working days; however due to the one-off nature of prints, delivery will take a little longer. We will contact you immediately if this is the case.
For all framed prints, please allow 14-21 days.
FREE shipping within Australia. Please contact us direct for international orders HERE
All other delivery inquiries please contact us at HERE
Delivery of Original Artwork
Original artwork and one-off bespoke pieces are ordered from date of purchase. We will attempt to send your goods via Australia Post within 10 – 14 working days; however due to the one-off nature of prints, delivery will take a little longer. We will contact you immediately if this is the case.
For framed original artwork please allow 14-21 days.
Returns on Physical Products and Artwork
Thanks for shopping with us. We ask that you choose carefully when buying artwork. If for any reason you are not completely satisfied with your purchase we are will endeavour to resolve any issues.
Creative Queen Bees will not be responsible for parcels lost or damaged in transit. Refunds are not given unless the product or goods are offered for faulty goods that do not match the description or do not perform to their function. Once we receive your item, we will notify you immediately on the status of your order and either offer a refund or credit valid for 12 months from purchase date.
Returns on Digital Products and Artwork
Due to the nature of digital products, we do not offer refunds, exchanges or credit on digital products.
We are unable to honour change of mind returns for international orders.
Due to the nature of artwork and bespoke pieces, we do not offer refunds, exchanges or credit. These are non-refundable items due to change of mind. Please contact us immediately within 10 days of purchase to resolve any issues.
While we take every care to ensure your print arrives undamaged and in good order, no responsibility is taken for damages. Please take extra care when removing the print from the mail tube. It is the buyers’ responsibility to inspect the goods within 48 hours of delivery. Please notify us in writing via email of any damages upon receipt of goods, including proof of damages during this period so we can resolve the issue.
Commissioned Artwork and Products
The buyer has the responsibility to ensure all made to order and customised items that maybe commissioned are done so with a full brief to the artist and Creative Queen Bees. No commissioned work will be entered into without contractual agreement and payment of a deposit. We do not offer a refund for made to order and customised items due to change of mind.
We offer gift vouchers valid within a 6 month period. Gift vouchers are not exchangeable for cash, nor are they transferable.
Shipping and handling costs are non-refundable and delivered FREE within Australia. Packages are sent via Australia Post. If you prefer register mail please contact us. For all international shipping inquiries, please contact us direct.
Our website retail pricing is strictly non negotiable. No negotiations into pricing will be entered into as displayed on our website with the exception of wholesale enquires.
Contact us directly regarding wholesale pricing and availability.
All artwork, content and design remains copyright to Creative Queen Bees. Artworks are sold by way of permission from the artist.
All rights of the owner of the reproduced or original work are reserved. Copyright subsists in all artwork and bespoke pieces. Any unauthorised printing, reproduction, copying, duplicating, sharing in any manner whatsoever will constitute infringement of such copyright.
Contact us HERE for questions related to refunds and returns.